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Privacy Policy
Privacy policy describes the ways Crystal Payments collect, store, use and protects your personal information. You accepted this policy when you signed up for our Service.

In this policy, the term "Personal Information" used to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

1. Personal Information Collection

1.1. If you open an account, we collect the following types of information from you:
Personal information – Your ID/driving license/passport copy.
Contact information - your name, address, phone, email, instant messenger ID and other similar information.
Financial information - The full banking info, previous banking & processing records

1.2. Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as your date of birth, passport or other information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.

1.3. When you are using our Service, we collect information about your account transactions and we may collect information about your computer or other access device for fraud prevention purposes.

1.4. Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.

2. Personal Information Protection

2.1. We store and process your personal information on extremely secured dedicated servers, and we protect it by maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

3. Use of Personal Information

3.1. Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:
Provide the services and customer support you request;
Process transactions and send notices about your transactions;
Resolve disputes, collect fees, and troubleshoot problems;
Prevent potentially prohibited or illegal activities, and enforce our Terms of Service;
Customize, measure, and improve our services and the content and layout of our website;

4. Sharing Information

4.1. To process your payments, we may need to share some of your personal information with the person or company that you are paying or is paying you.

4.2. We work with merchants to enable them to accept payments from you using Crystal Payments. In doing so, a merchant may share information about you with us, such as your email address, when you attempt to pay that merchant. We use this information to confirm to that merchant that you are a Crystal Payments customer and that the merchant should enable Crystal Payments as a form of payment for your purchase. Also, if you request that we validate your status as an Crystal Payments customer with a third party, we will do so. Please note that merchants you buy from and contract with have their own privacy policies, and Crystal Payments may not be held responsible for their operations, including, but not limited to, their information practices.

5. Sharing Information with Other Parties

5.1. We may share your personal information with:
Crystal Payments employees to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about their products, services and communications.
Financial institutions that we partner with to jointly create and offer a product such as the Crystal Payments dedit card where we share information with partner bank to determine whether you should receive pre-approved offers for the dedit card.
We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Service.

5.2. Crystal Payments will not sell or rent any of your personal information to third parties for their marketing purposes.

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Use of this Site is subject to express Terms of Use. By using this Site, you signify that you agree to be bound by these Terms of Use, which were last revised on January 13, 2011.
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